Shipping Policy

Last updated: July 2026

This policy explains how Molding Hands processes, ships, and delivers orders.

Processing time
  • In-stock items are typically prepared and shipped within a few business days of your order.
  • Custom & handmade items are made from scratch — please allow up to 4 weeks for them to be crafted before they ship. If an order combines in-stock and custom items, it may ship together once the custom pieces are ready.
  • You'll receive an email with tracking details when your order ships.
Shipping rates & methods

Shipping is calculated at checkout based on your address and the items in your cart, and your order is shipped via USPS from our store. Rates and available options are shown before you pay.

Delivery & tracking

Delivery estimates begin once an order has shipped and are provided by the carrier; they aren't guaranteed and can be affected by carrier delays. Use the tracking number in your shipping confirmation email to follow your package.

In-store pickup

When in-store pickup is offered, you can choose it at checkout instead of shipping — no shipping charge applies and we'll let you know when your order is ready to collect.

Lost or damaged shipments

If your order arrives damaged or doesn't arrive, please contact us with your order number so we can help. See our Return Policy for how returns and refunds work.

Contact us

Questions about shipping? Contact Molding Hands at michelle@moldinghands.com or 4055318319.

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