• Items may be returned for a refund within 30 days of delivery.
• Returned items must be undamaged and in their original condition (unused, with any original packaging).
• Once we receive and inspect the returned item, your refund is issued to your original payment method. Please allow a few business days for it to appear.
• Proof of purchase (your order number) is required for all returns.

Email our office to notify us at michelle@moldinghands.com before sending anything back — include your order number and the item(s) you wish to return. We'll confirm the details and let you know where to ship the return. Returns sent without notifying us first may be delayed.

Because they're made just for you, custom or personalized items cannot be returned or refunded — unless the item was damaged in transit. If a personalized item arrives damaged, contact us right away (see below) and we'll make it right.

If any item arrives damaged or defective, please contact us promptly with your order number and a photo of the damage. We'll arrange a replacement or a refund at no extra cost to you.

Unless the return is due to our error or an item that arrived damaged, return shipping costs are the customer's responsibility. We recommend a tracked shipping method, as we can't issue a refund for a return we don't receive.

Questions about a return? Contact Molding Hands at michelle@moldinghands.com or 4055318319.